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UserVoice

http://uservoice.com

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. With more than 90,000 organizations signed up and thousands of customers, UserVoice products include: UserVoice Feedback - a hosted tool for gathering and prioritizing product ideas directly from a company's customers. UserVoice Helpdesk - a simple-to-use ticketing system that helps companies solve more customer issues in less time. UserVoice Full Service - a complete customer service solution that bundles Feedback and Helpdesk into a single, easy-to-manage environment.

Reviews

  • Federally-Compatible TOS (link)

  • Privacy Threshold Analysis (PTA)

  • Privacy Impact Assessment (PIA)

  • System of Records Notice (SORN)

Authority to Operate (ATO)

  • FedRAMP (JAB)

  • FedRAMP (Agency)

  • FedRAMP (CSP Package)

  • Agency Approval

Procurement Options

  • POC: help@sewp.nasa.gov

    NASA Solutions for Enterprise Wide Procurement (SEWP) is a multi-award Government-wide Acquisition Contract focused on commercial Information Technology (IT) products and product-based services. There are 147 pre-competed Contract Holders, many of them small businesses, which serve as resellers of these IT technologies and product-based services. If new to NASA SEWP then please follow the steps below to acquire guidance to create quotes for purchasing using the NASA SEWP contract vehicle:

    • Send an email to help@sewp.nasa.gov titled 'Apps.Gov RFQ request' to include your name, email, agency, contracting officer info (if required), and the product description.
    • A member of the SEWP Customer Care team will contact you within one business day to assist you with creating your RFQ using the SEWP Quote Request Tool (QRT).
    • Upon receipt of an RFQ, the NASA SEWP Contract Holders will add the provider and selected products to their catalog. Reponses to your RFQ can be expected within a few days. At that point, the Contracting Officer will be able to purchase the product.