The Oracle Service Cloud is Oracle’s premier Software as a Service (SaaS) solution providing the industry’s best in class customer service platform for enterprise customers. Oracle Service Cloud is deployed onto a robust, secure infrastructure hosting Oracle’s patented CX software applications in an environment accredited to FedRAMP-Moderate specifications. The Oracle Service Cloud leverages a fault-tolerant core application framework offering flexible add-on modules providing customers with a customizable, out-of-the-box feature set to support both customer-facing and customer service agent-facing functions. The Oracle Service Cloud is offered as a hosted cloud solution (i.e., operated and maintained by Oracle within its secure hosting environment at co-location facilities in the United States) providing customers with a modern, efficient and secure cloud solution via a proven Software as a Service (SaaS) delivery model.
Privacy Threshold Analysis (PTA)
Privacy Impact Assessment (PIA)
System of Records Notice (SORN)
FedRAMP (JAB) (link)
FedRAMP (CSP Package)