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All Products Microsoft Parature Customer Service Application

Microsoft Parature Customer Service Application

http://microsoft.com

The Parature application is Web-based customer service and support software. The Parature Customer Service Application (CSA) integrates a customer portal, rich knowledgebase, ticketing application, service desk, and a host of additional modules in one dynamic, unified system that provides organizations with a comprehensive, multi-channel way to meet the growing expectations of their customers. The SaaS delivery and integrated, intuitive design enable organizations to get up and running quickly, easily and efficiently.

Reviews

  • Federally-Compatible TOS

  • Privacy Threshold Analysis (PTA)

  • Privacy Impact Assessment (PIA)

  • System of Records Notice (SORN)

Authority to Operate (ATO)

  • FedRAMP (JAB)

  • FedRAMP (Agency) (link)

  • FedRAMP (CSP Package)

  • Agency Approval

Procurement Options

  • POC: help@sewp.nasa.gov

    NASA Solutions for Enterprise Wide Procurement (SEWP) is a multi-award Government-wide Acquisition Contract focused on commercial Information Technology (IT) products and product-based services. There are 147 pre-competed Contract Holders, many of them small businesses, which serve as resellers of these IT technologies and product-based services. If new to NASA SEWP then please follow the steps below to acquire guidance to create quotes for purchasing using the NASA SEWP contract vehicle:

    • Send an email to help@sewp.nasa.gov titled 'Apps.Gov RFQ request' to include your name, email, agency, contracting officer info (if required), and the product description.
    • A member of the SEWP Customer Care team will contact you within one business day to assist you with creating your RFQ using the SEWP Quote Request Tool (QRT).
    • Upon receipt of an RFQ, the NASA SEWP Contract Holders will add the provider and selected products to their catalog. Reponses to your RFQ can be expected within a few days. At that point, the Contracting Officer will be able to purchase the product.