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All Products MicroPact Product Suite

MicroPact Product Suite

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The MicroPact Product Suite, which includes icomplaints® and entellitrak®, is delivered via a Platform as a Service (PaaS) model to U.S. federal, state and local government customers. MicroPact’s icomplaints is the leading standard for federal EEO case management and is used by most major federal agencies. MicroPact’s entellitrak, which takes a Data-First™ approach to dynamic case management and Business Process Management (BPM), is available with fully integrated Document Management, Natural Language Analytics, and Mobile Modules. Whether based on-premises or in the cloud, entellitrak can be implemented immediately and configured continuously, enabling customers to get to work quickly while keeping costs low.

MicroPact is unique as a developer of commercial off-the-shelf (COTS) case management and BPM software in that 97 percent of all federal agencies with more than 500 employees currently use one or more solution from the MicroPact Product Suite.

Reviews

  • Federally-Compatible TOS

  • Privacy Threshold Analysis (PTA)

  • Privacy Impact Assessment (PIA)

  • System of Records Notice (SORN)

Authority to Operate (ATO)

  • FedRAMP (JAB)

  • FedRAMP (Agency) (link)

  • FedRAMP (CSP Package)

  • Agency Approval

Procurement Options

  • POC: help@sewp.nasa.gov

    NASA Solutions for Enterprise Wide Procurement (SEWP) is a multi-award Government-wide Acquisition Contract focused on commercial Information Technology (IT) products and product-based services. There are 147 pre-competed Contract Holders, many of them small businesses, which serve as resellers of these IT technologies and product-based services. If new to NASA SEWP then please follow the steps below to acquire guidance to create quotes for purchasing using the NASA SEWP contract vehicle:

    • Send an email to help@sewp.nasa.gov titled 'Apps.Gov RFQ request' to include your name, email, agency, contracting officer info (if required), and the product description.
    • A member of the SEWP Customer Care team will contact you within one business day to assist you with creating your RFQ using the SEWP Quote Request Tool (QRT).
    • Upon receipt of an RFQ, the NASA SEWP Contract Holders will add the provider and selected products to their catalog. Reponses to your RFQ can be expected within a few days. At that point, the Contracting Officer will be able to purchase the product.